Solution Consulting (SaaS)

Intro: ProCustomerX takes a pragmatic view to digital strategy across B2C and B2B commerce. Our solution consulting team combines extensive experience within retail operations with expert knowledge of the digital landscape to assess your current operations, identify gaps and opportunities, and make recommendations across technology, marketing, and merchandising. With expertise across a wide set of verticals (fashion/apparel, home/lifestyle, sporting goods, hard goods/furniture, health and beauty, electronics, consumer goods, manufacturing), we believe we’ll develop a strategy that helps you achieve your ideal state across all aspects of your business.

We know digital commerce inside out

Our team consists of experienced digital commerce practitioners who have walked in your shoes. We think about your business as if it were our own, and develop pragmatic strategies that make sense for your business.

We understand global markets

We take a global view to digital commerce. We understand the nuances of different geographies and develop strategies that are tailored to global markets.

We take a holistic approach to ensure success

We take a holistic approach that considers all aspects of your business. We understand the interdependencies of a project, and ensure that design, technology, and marketing are in sync..


Digital Strategy

Technology Consulting

Site Assessment

Merchandising Assessment

Marketing Assessment

Customer Experience Design

Intro: We design experiences that place your customers and buyers at the core, and together, we will engage them in unprecedented ways.

Today’s consumers and buyers have a new set of expectations wanting rich, tailored experiences that speak to their unique preferential demands. Our business is about understanding your customer. We focus on their motivations. We carefully consider the entire customer journey — every click, every task, every moment on your site. We establish an informed design process and we mindfully craft each element to your brand.

Design Innovation

We envision new ways for consumers and buyers to engage and interact with your brand. We identify design priorities, define interaction requirements, and align them to your short and long-term goals. We'll then develop innovative design strategies that will attract buyers, increase conversion, and build brand loyalty.

Interaction and Creative Development

Intuitive design is the heart of every website. We draft layouts of your future website to work through the strategic decisions of your navigation and interaction requirements. Our ProCustomerX designers collaborate with you to understand the nuances of presenting your brand. As we iterate, we define the aesthetic direction, specifications for color, composition, and visual styles.

Content Strategy and Production

Our strategies define better ways to leverage your current content − while making room for it to grow – as well as managing and producing content going forward. Services include content audits, gap/opportunity analysis, editorial calendars, and the creation of content guidelines.

Design Optimization and Usability Testing

We continually look for innovative ways to evolve the customer experience and keep your site best-in-class. We review in-depth consumer research and leverage a range of optimization and testing services to improve navigation and conversion.

Commerce Implementations

Intro: With hundreds of successful launches, our commerce implementation team will ensure that your site is built right the first time, and that you’re fully leveraging the capabilities of the commerce platform.

Our implementation team leverages field-tested processes to architect, develop, and launch digital commerce storefronts and extended implementations across unified commerce. Capabilities include systems integration, application development, platform integration, architecture planning, performance analysis, and tuning.

Proven, Field-Tested Process

Our exclusive, six-step process has been field-tested and continually refined over hundreds of implementations, and is adapted to the unique requirements of each client. Our holistic approach ensures that every decision is informed, with complete knowledge of the interdependencies across the project.

Exclusively Focused on Commerce

We focus exclusively on digital commerce allowing us to develop a depth and breadth of experience that sets us apart from other service providers, ensuring successful implementations and keeping projects on track, on time, and on budget.

Unrivaled Platform Expertise

Our experience with Salesforce Commerce Cloud is second-to-none, and we are consistently the go-to-partner for Commerce Cloud implementations. We have built integrations to numerous third party technologies. Regardless of platform, your site will be of the highest quality, and built to scale.

Fast Time to Market

Fast time-to-market is almost always a requirement for retailers and brands. Leveraging our deep experience and our exclusive process, we manage to predictable outcomes to minimize surprises and schedule delays. We also offer our Rapid Launch Program as an option for those interested in an accelerated, fixed cost approach. This program leverages proven best practices, methodologies, available integrations, and select services to deliver a fully responsive eCommerce site fast, at an affordable, fixed cost.


Systems Integration

Application Development

Platform Integration

Architecture Planning

Upgrade/ Migration Planning

Data Services

Unified Commerce

Intro: Our unified commerce solution harmonizes information across systems and touch points. ProCustomerX can help you craft a plan that considers the people, the processes, KPIs, and technology to implement a successful unified commerce strategy.

Understanding The Customer

It’s critical to understand how your customer interacts with your brand. We will help you understand your customer to determine and tailor the experience to their preferences, from personalized marketing to payment to shipping offerings.

Organizational Alignment

Unified commerce is an entirely new way of doing business, putting demands on retailers to change nearly everything — customer commitments, company culture, cash investments, and retail capabilities.

Order Management

The OMS platform is the glue that links the customer’s purchase experience across various touch points. It provides a vital technology bridge from ecommerce, customer service, and POS applications to order fulfillment, and consolidates order and customer information into one centralized repository.


One of the most important elements of unified commerce is empowering your store associate with the tools and information to provide a seamless experience to customers. Empowering store associates with access to customer and product information will help them save a sale and improve the brand experience.